We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Account' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Home Decor Center ® offers free shipping for all items worth over to any location within mainland USA. Products are generally shipped free of charge via UPS or Fedex Ground. However, additional charges will apply for the following expedited shipping such as overnight or 3 day delivery handling for oversized items which require freight delivery. Please contact any of our friendly sales representatives for details deliveries to states outside of mainland USA such as Hawaii and Alaska international delivery price range charges less than $ 7 - .99 $ 15 and above free shipping *appropriate freight surcharges will be applied to oversized products and deliveries outside of mainland USA. When receiving packages (especially freight deliveries), we advise all customers to inspect their merchandise prior to signing or acknowledging any delivery. Home Decor Center ® will not process any damage claims for products that were confirmed to have been received in good condition. Customers are given 7 days to request returns or exchanges for items that have been damaged during shipment. We do not deliver to PO Box number or APO addresses. Please indicate an alternate shipping address. Normal turnaround time is approximately 7-10 business days, depending on your location. For more information, please contact our customer service department.
Customers may return new, unused items within 15 days of delivery. A refund for the amount of the product, less a re-stocking fee of 20%, will be processed within 3 to 5 business days after the product has been inspected at our warehouse and verified to be in good condition. Home Decor Center ® reserves the right to refuse any item that is damaged. Damaged items will be issued a replacement 2-3 days after damaged merchandise has been picked up from the recipient’s location. Shipping costs (inbound and outbound) for all returns shall be shouldered by the customer. We strongly advise that returned packages be insured with your preferred shipping company to cover any possible damages during transportation. Customers who wish to return an item must first secure a return authorization number from our customer service department. We shall then reply via email to confirm the address to which the product can be returned. Our receiving department will refuse all returned items not marked with a valid authorization number. It is our requirement that all items for return must be packed securely in their original box. Returns for custom-made products are not accepted. However, exceptions apply to items that are damaged, defective, or mis-shipped.
Cancellations are not allowed for items that have already been shipped. Refusals will result to a 25% penalty fee. However, exceptions apply to items that are damaged, defective, or mis-shipped. Clicking the checkout button is tantamount to agreeing with all the policies stated above. For more information, please contact our customer service department
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.homedecorcenter.com
This policy was last modified on 11/08/2011
17120 South Figueroa Street, Unit A
Gardena, California 90260
United States of America
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