Home Décor Center offers free shipping for all orders over $85 to any location within the mainland USA. Products are generally shipped free of charge via Fedex Ground or UPS Ground. However, additional charges will apply for the following conditions
- expedited shipping [such as overnight or 2-day delivery]
- handling for oversized items which require freight delivery. Please contact any of our friendly sales representatives for additional details
- deliveries to states outside of mainland USA [such as Hawaii and Alaska]
- international delivery
*appropriate freight surcharges will be applied to oversized products and deliveries outside of mainland USA.
When receiving packages (especially freight deliveries), we advise all customers to inspect their merchandise prior to signing or acknowledging any delivery. Home Décor Center will not process any damage claims for products that were confirmed to have been received in good condition. Customers are given 7 days to request returns or exchanges for items that have been damaged during shipment.
We do not deliver to PO Box number or APO addresses. Please indicate an alternate shipping address.
Normal turnaround time is approximately 7-10 business days, depending on your location. Made to order items will need 10-14 days production time before shipping. To ensure that your items are delivered to you in perfect condition, some oversized items such as mirrors, furnitures, room dividers, etc may take 3-4 weeks transit time depending on the size and weight of the merchandise.
For more information, please contact our customer service department.
Customers may return new, unused items within 15 days of delivery. A refund for the amount of the product, less a re-stocking fee of 20%, will be processed within 3 to 5 business days after the product has been inspected at our warehouse and verified to be in good condition.
All damaged claims must be reported 3 days after receipt of merchandise. No exceptions. Home Decor Center reserves the right to refuse any item that is damaged. Damaged items will be issued a replacement 2-3 days after damaged merchandise has been picked up from the recipient’s location. Shipping costs (inbound and outbound) for all returns shall be shouldered by the customer. We strongly advise that returned packages be insured with your preferred shipping company to cover any possible damages during transportation. Customer is responsible for proper and secure packaging of the return merchandise.
Customers who wish to return an item must first secure a return authorization number from our customer service department. We shall then reply via email to confirm the address to which the product can be returned. Our receiving department will refuse all returned items not marked with a valid authorization number. It is our requirement that all items for return must be packed securely in their original box.
Returns for custom-made products are not accepted. However, exceptions apply to items that are damaged, defective, or mis-shipped.
Cancellations are not allowed for items that have already been shipped. Refusals will result to a 25% penalty fee and shipping costs. However, exceptions apply to items that are damaged, defective, or mis-shipped. Clicking the checkout button is tantamount to agreeing with all the policies stated above.
For more information, please contact our customer service department